Last Updated: October 11, 2025
- Our Commitment to Your Privacy
Convivium Dining Community (“Convivium,” “we,” “us,” or “our”) is dedicated to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (myconvivium.com), make a reservation, dine with us, or otherwise interact with our services.
We are committed to complying with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and any other applicable privacy legislation. By using our services, you agree to the terms of this Privacy Policy.
- Information We Collect
We may collect personal information from you in a variety of ways, including:
- Information You Provide Directly:
- Reservation and Contact Information: When you make a reservation or contact us, we collect your name, phone number, email address, party size, and any special requests or dietary restrictions you provide.
- Private Event Bookings: For private dining or event inquiries, we may collect more detailed contact information, company name, and payment information for deposits.
- Mailing List: If you subscribe to our newsletter, we collect your email address and name.
- Payment Information: When you pay for your meal or an event, we or our third-party payment processors collect credit or debit card information.
- Information Collected Automatically:
- Website Usage Data: When you visit our website, we may automatically collect information such as your IP address, browser type, operating system, pages viewed, and the dates/times of your visits. This is typically done through cookies and similar tracking technologies.
- How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Manage Our Services: To process and confirm your reservations, manage private event bookings, and communicate with you about your visit.
- To Process Transactions: To securely process payments for our services.
- To Improve Your Experience: To accommodate your dietary needs and special requests, and to enhance and personalize our website and dining experience.
- For Communication and Marketing: To respond to your inquiries and, with your explicit consent, to send you newsletters, promotional offers, and information about special events at Convivium. You may opt-out of marketing communications at any time.
- For Analytics and Security: To analyze website traffic, monitor for fraudulent or insecure activity, and improve the functionality of our digital services.
- To Comply with Legal Obligations: To meet legal and regulatory requirements.
- Sharing and Disclosure of Information
Convivium Dining Community does not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Third-Party Service Providers: We may share your information with trusted third parties who perform services on our behalf, such as reservation systems (e.g., OpenTable), payment processors, and email marketing platforms. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: We may disclose your information if required to do so by law, in response to a subpoena, court order, or other governmental request.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
- Data Security
We have implemented appropriate administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. This includes using SSL encryption for data transmitted over our website. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.
- Cookies and Tracking Technologies
Our website uses “cookies” to help enhance your user experience. Cookies are small data files stored on your hard drive. We use them to remember your preferences and for website analytics. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
- Your Rights and Choices
You have certain rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Withdrawal of Consent: You may withdraw your consent to our use of your personal information at any time, particularly for marketing purposes. You can unsubscribe from our mailing list by clicking the “unsubscribe” link in our emails.
- Deletion: You may request that we delete your personal information, subject to our legal and operational retention needs.
To exercise any of these rights, please contact us using the information below.
- Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date at the top. We encourage you to review this policy periodically.
- Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Privacy Officer at:
Convivium Dining Community
83 Yonge Street
Toronto, ON M5C 1S8
Email: info@myconvivium.com
Phone: (416) 913-1577